WHO IS BEAN & ELEPHANT?
B&E is a specialty coffee company based out of Toronto, ON, owned and managed by Amruth Igoor. B&E sources coffee from its own family estates in the Western Ghats region of Karnataka, India. B&E is popular for its premium specialty single estate / single origin, high elevation, farm to cup Arabica and Robusta grades of coffee.
WHERE DO YOU SHIP?
We ship almost anywhere in North America.
HOW DO I KEEP MY COFFEE FRESH?
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep whole beans fresh for longer than a month, and ground coffee fresh for up to 4 weeks.
HOW SAFE IS IT TO ORDER ONLINE?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors’ security measures: PayPal.com
HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?
Coffee can be returned within 7 days from the date of purchase for an online store credit, a refund, or a replacement depending on the circumstances.
If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). A photo of the item is required in order to issue a replacement or refund. Unless please email us at coffee@beanandelephant.co.